Tag Archives: support

Google’s New Podcasting Strategy – YP30



Recently Google has been releasing some articles about podcasting and how they’ll be diving into the industry in the near future. Google’s new podcasting strategy is already compatible with those using PowerPress and Podcast Mirror. Todd Cochrane is back on this episode and discusses the NAB experience with Mike Dell. Stick around for a few support tips as well.

Thanks for listening to the show and please subscribe at PowerPressPodcast.com.

We love our PowerPress users, please leave us a review.

Topics:

  • Todd’s take on NABshow 2018. He’s been to NAB, CES and other conferences countless times. He’s got some takeaways that some others wouldn’t be able to pick up on.
  • Podcast Movement!: Consider attending summer 2018. This is the main podcasting conference every year and once again we’ll be there not only in attendance but as a partner and exhibitor. Use the code BLUBRRY to get 10% off your ticket.
  • Google’s “new” podcast strategy: Read here their 4 part series posted on Pacific Content. This is step in the right direction for the entire industry, but something we’ve been focused on for many years. We’re looking forward to it improving discovery.
    PowerPress is already compatible with this. If you are using PowerPress (or Podcast Mirror) you are already covered.

Support:

  • Again, we love social media but Facebook is not a good primary way to get help from support at any company (unless specified). Our Facebook Messenger and Twitter direct messages are not actively checked, so if someone is reached out that way we might not know for… a while. Please use support@blubrry.com or the contact form at blubrry.com for our support. Especially if we’ve responded via social media before in the past asking you to contact us via the contact form or email. For other companies, look for their support email or form on their website.
  • Recently Blubrry has been getting a lot of “My last episode hasn’t update in (insert directory here)” tickets and emails. It can take 24 hours or so to get any new episodes listed in most directories. The best thing you can do is check your RSS feed yourself and make sure the episode is there, subscribe to your own show and you’ll know when it shows up.

To ask questions or to comment on the show, contact Todd and Mike here: yourpodcast@blubrry.com.

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Podcast Mirror Is Out – Win in December From Blubrry – YP20



Blubrry releases Podcast Mirror, and is giving away prizes for all of December, with #BuildYourBlubrry. We’re looking for someone for our support team, could that be you? Mike and Todd discuss happenings with Blubrry and more on this episode of Your Podcast.

Thanks for listening to the show and please subscribe at PowerPressPodcast.com.

We love our PowerPress users, please leave us a review.

News:

Topic:

  • Apple statistics: what to expect. Our stats (along with all other hosting/stats companies) will not have this data right away. Apple says they release an API, but haven’t committed to it. You will be able to login to PodcastsConnect.Apple.com to see those stats WHEN they release them. No date has been set for that so keep an eye out for Apple to announce something. In the meantime, please remember to be nice to your support people!

Support:

  • Settings in PowerPress: Subscribe Links / Destinations. The links in the widget, subscribe page and under the player are controlled by the Destinations tab and the Website tab of PowerPress settings. Enable the links in Website and populate the links in Destinations. See: Website Tab and Destinations Tab.
  • Hiring: Part-time Support (contractor) weekends and evenings. Must have trouble-shooting, WordPress and PowerPress experience, and be willing to learn the Blubrry system. Contact mike@blubrry.com if you are interested.
  • PowerPress Webinar: Jan 4th, 3PM EST. Learn how to add podcasting to your WordPress (self-hosted) website! Click HERE to sign up.

Please remember to keep the content coming! Your listeners need something to listen to this time of year. It’s not a good time to have a break in your production schedule.

We hope everyone has a happy holiday season!

To ask questions or to comment on the show, contact Todd and Mike here: yourpodcast@blubrry.com.

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New Podcast Stats and Tags From Apple – Your Podcast 008



Soundclound may be in trouble, having a Plan B for your podcast if things go sideways, Apple’s new tags and stats and lastly, speeding up support if you’re a Blubrry customer. All of that with Mike and Todd, covering a whole plethora of topics. Thanks for listening to the show and please subscribe on PowerPressPodcast.com.

News:

  • Soundcloud – Rumors they are deferring salary reviews indefinitely.

 

Topics:

  • Plan B – Have one, no matter who you’re hosting with.
  • Apple’s new RSS tags and stats – Coming in iOS 11’s Podcast app update: What is does and does not do (such as giving you stats for the rest of your listeners, like Android or 3rd part apps).
  • Global stats – Blubrry’s insight.
  • Blubrry Stats Refresh! – It’s finalllly working for our pro stats customers.

Tech Support:

  • Help us help you! – You can speed up your support time by telling us your feed address and Blubrry account email.
  • Linking! – Connect your PowerPress / WordPress site to Blubrry (including your PowerPress Site). This also helps us help you if there is a problem. Bonus – you’re included in the Blubrry directory, the largest in the world.
  • Replacing a file – On our CDN a file is propogated to data centers all over the world. If you replace a file on our hosting server, it can take time to get the new version everywhere. To speed this process up, when you replace a file email support@blubrry.com so we can refresh the cache. That helps the CDN get the file to everyone quicker.
  • Support hours – Our main hours are 9-5 ET. And remember our advice, provide the following: File name, feed, and Blubrry account email. We’ll find everything much faster.

To ask questions or to comment on the show, contact Todd and Mike here: yourpodcast@blubrry.com

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