At Blubrry, we take good customer service seriously, as evidenced by a fast-growing collection of emails and Tweets praising our quick response and helpful, friendly advice.
Now we want the whole podcasting world to know how great our service is, so we’re announcing a valuable new offer: 30 days of free phone support for new podcast hosting, statistics, and PowerPress Sites customers.
Customer Support Coordinator Mike Dell, a longtime Blubrry customer favorite, will coordinate the support calls and field technical questions that often arise when starting a podcast.
“Mike is a superstar at customer support, and we’re thrilled to now have him working with us full time. He and Shawn Thorpe are often the first line of communication between Blubrry and our customers, and they’re a great asset to our team because of their professionalism and friendly, on-point advice,” says Todd Cochrane, CEO of Blubrry.
While the free phone support is meant to answer technical questions and not to replace more in-depth consultations, Mike Dell will be able to answer basic questions and also explain to customers what level of service or support they may need going forward.
Phone support appointments can be scheduled any time in the first 30 days a new customer holds an account with us, and will be available between 9 a.m. to 5 p.m. EST, Monday through Friday. For questions on this new support, contact Blubrry at 877-729-8642 or use our online contact form.
If you’re a new customer – or thinking about becoming one – we hope you’ll take advantage of this valuable offer. We are passionate about helping podcasters, and our team is here to help you!